Delivery & Returns

Your lashes will be dispatched same day if ordered before 3.00 pm.
UK  - Please allow 1 - 3 working days to receive your order. 
Rest of EU - Please allow between 7 - 10 working days to receive your order. 
Worldwide Please allow between 7 - 10 working days to receive your order.
If you have not received your order within the allocated time frame, please contact us at with your order number in the subject of the email, and we will look into this immediately.

We want you to love your lashes. Therefore, we ensure all our lashes are quality checked before shipping and for hygiene purposes, unfortunately due to hygiene reasons we are unable to accept returns.
Customer service is extremely important to us and we take pride in our high-quality products so we want you to be completely happy with your purchase.
 On the rare occasion that you may not be satisfied with your Lux-Lash products, please contact us immediately at with your order number included in the subject of your message so that we can look into this and use our best endeavours to resolve any issues as soon as possible.